As a person who works in the retail industry, you come across the great, the annoying and the horrible customers. I believe in customer service, that is my number one rule working in any industry. However, there are moments where you come across that one customer that makes you want to spazz out. Yesterday I had a crazy experience with a customer who decided to disturb the peace which resulted into calling the cops. That incident made me realize, do shoppers truly believe they can talk and act however they want to someone who is working in a customer service based environment?